Frequently asked
Where are my saved designs kept?
On your phone. Favourites, My Designs and your Cart are stored locally and are not uploaded anywhere. Uninstalling the app removes them, so finish or note down anything important first.
Do I need an account?
No. Edose Evo has no sign-up. You only enter your name, phone and address when you place an order, so we can deliver it.
How do I choose a mechanism?
In the Designer, open the mechanism panel and set motor, remote control, smart-home compatibility, motor power, noise level, opening speed and maximum load. The specification view lists what each combination supports and any installation requirements.
Will the fabric look exactly like the Room Preview?
The preview is a guide to colour and proportion. Real fabric varies slightly by batch and by lighting. If you want certainty, ask us for a physical swatch before ordering.
Can I pay cash on delivery?
Yes. Select cash on delivery at Checkout and pay the Total shown to the courier or installer when your order arrives.
Orders & tracking
Where is my order number?
Open Order Tracking or My Orders. Each order shows its number and estimated arrival date. Quote the number in any message to us.
My estimated arrival date changed
Estimates update as your order moves through cutting, sewing, motor fitting and dispatch. If a date moves more than a week, we will contact you by phone.
I entered the wrong address or phone number
Email us immediately with your order number and the corrected details. Changes are free before dispatch.
Something arrived damaged or does not match my design
Send a photo and your order number within 48 hours of delivery. We will repair, replace or refund as set out in the Terms of Use.
Thank you
Your message has been noted. Because this page has no server, please also send it by email so it reaches the workroom.
Open email to harper.jensen56@gmail.com